COVID: Protocols and Services

  • Our current protocols:
    • We are allowing all clients in with the personal choice of wearing a mask.
    • We are still offering curbside service for those that prefer this service. What does this mean?
      • Please call to check in.
      • Once we have you checked in and have a room available, one of our staff will come out to get your pet. Please have them outside of the vehicle and on a leash or in a carrier at all times.
      • Once your pet is inside with us they will be weighed and escorted to one of our exam rooms. The doctor will then come in to see your pet.
      • The doctor will then call you to discuss your pet and address any findings or concerns with you.
      • Once the exam, and evaluations as necessary, are complete, one of our staff members will bring your pet back out to you and to take payment.
      • Your pet will receive constant compassionate, professional care by our highly skilled staff while in our building and away from you. We believe the more pleasant their experience the better it is for all involved.
    • End of Life process:
      • We are pleased to offer a personal service allowing family members to be with their pet, should they choose to be, in the comfort of our new Family Room.
      • The room is thoroughly cleaned and sanitized after each visit.
      • Should you have any questions, please feel free to call our staff, 815-398-4160.